“Insurance is in my blood,” says Dawn Franco, who has been in the industry since her first days as a file clerk in 1986. She likens insurance to a foreign language and says the best agents act as interpreters for their clients. “Educating clients about insurance makes me the happiest. I enjoy interacting with them, looking for gaps in their coverage and finding new ways to protect their business.” Though new to our team, Dawn has been a licensed agent since 1992 and says one of the best parts of her job is getting to research new coverage and carriers in an industry that is always changing—and always improving. When not at work, Dawn volunteers with Middle School students at Hillside Christian Church and loves camping and the outdoors. “I am the most content with a fishing pole in my hand,” she says.